Service Status

Get the latest updates on our service status and health!

Service

Status

Comment

Cloud Phone Services Status_Green-35x35

Systems up and running.

SIP Trunk Services Status_Green-35x35

Systems up and running.

Customer Portal Status_Green-35x35 Systems up and running.
Partner Portal Status_Green-35x35

Systems up and running.

Historical Notes & Details

6-17-21 9:26 AM CST - Service fully restored. 

6-17-21 9:04 AM CST - Affected systems have been re-started. It will take customers between 5 - 30 minutes for their individual accounts to be "back to normal" again.

6-17-21  8:14 AM CST - We are receiving reports of phones showing "no service" from some customers. Our team is currently investigating. 


6-11-2021 - 7:27 AM CST

We had an issue this morning with our primary systems that caused phones to re-register with our secondary systems. However, because the issues with the primary system were intermittent, this causes phones to bounce back and forth between systems and as a result, some customers experienced not being able to use their phones. The issue was resolved within an hour.

5-28-2021 - 7:27 AM CST

We have identified an issue with the GreenLink iOS Softphone, it is preventing users from login in. We are working to resolve this issue ASAP and currently don't have an ETA. 


5-17-2021 - 8:54 AM CST

On the evening of Saturday May 22nd at approximately 10:00 PM EST, we will be applying a security update to our systems that will require all partners to reset their Partner Portal password. This update will increase security as well as prepare our systems for future plans currently under development.

If you need to use the partner portal during the weekend, you can reset your password by clicking on the "Forgot Password?" link on the login screen. In addition to that, we will be sending all GreenLink partner portal users an email in the early hours of Monday May 24th with a password reset link that will be active for 12 hours, after that please use the password reset link on the login screen.

The update will only affect the Partner Portal and NOT the Customer Portal or the GreenLink Service.


 

4-07-2021 - Updated 12:17 PM CST

We have applied a fix to address the status of extensions and the call park functionality. It is has been corrected and is fully functioning. If you are still experiencing trouble with either of these, please let us know at help@greenlinknetworks.com.


3-22-2021 - Updated 12:32 PM CST 

We have continued to receive reports of some customers experiencing intermittent issues with the status of their extensions and the Call Park function. Affected customers may see extensions in an “in use” status even though the extensions are not actively engaged on a call and may not be able to park a call or retrieve a parked call.

Our engineers have identified the problem and are working to apply a fix. We’ll continue to provide updates. If you are experiencing trouble with your extensions or call park, please let us know by emailing help@greenlinknetworks.com


3-18-2021 10:57 AM CST 

We have received reports of some customers experiencing intermittent issues with the Call Park function. Affected customers might not be able to park a call or retrieve a parked call. Our engineers are currently troubleshooting and we'll continue to provide updates. If you are experiencing trouble with call park, please let us know by emailing help@greenlinknetworks.com.


3-16-2021 7:05 PM CST

Some users that have call park buttons programmed on their phones are reporting that the call park feature is getting locked in an “in use” status.  As such, calls can’t be parked using the specific button that is highlighted with the red indicator light.

We are actively troubleshooting and will continue to provide updates.  If you are experiencing trouble with call park, please let us know by emailing help@greenlinknetworks.com.


3-4-2021 6:33 AM CST - UPDATE: Device Registration issue resolved.

3-4-2021 6:10 AM CST - GreenLink is currently experiencing issues with a service that manages multiple device registration. The issue is affecting GreenLink Mobility users and physical phones. The engineering team is currently looking at the issue.


3-3-2021 9:40 AM CST. GreenLink services are online, fully functional. However, customers on the east coast may currently be experiencing compromised audio quality due to internet service outages in that region. We are currently tracking the outage and will provide an update on this page.

If your service goes down momentarily as your internet provider works to stabilize their networks, you can forward calls to an alternate number (such as a cell phone) via our customer portal or reach out to us at help@greenlinknetworks.com. UPDATE: ISP issues resolved.


2-23-2021 11:33 AM - Our fax service experienced issues this morning, sending faxes via email. Faxes were still available via the customer portal. UPDATE: All services restored and back to normal.


2-8-2021 9:17 AM  GreenLink Service had an issue with a service component that caused certain extensions to bounce back and forth between our primary and secondary systems. Our team identified the cause and applied a fix. UPDATE: All services restored and back to normal.


2-8-2021  8:57 AM  We have received numerous reports of phones showing “no service” or service interruptions. As of right now, the technical team is looking at our systems to verify if the issue is internal. We will be updating this message shortly. UPDATE: All services restored and back to normal.


1-5-2021  11:01 AM – This morning we experienced some intermittent issues with the service that manages chat & presence on our Softphone. UPDATE: All services restored and back to normal.

Legend

Status_Green-35x35 Operational
Status_yellow Partial Outage
Status_Red Major Outage
Status_maintenance Maintenance