Service Status

Get the latest updates on our service status and health!

Service

Status

Comment

Cloud Phone Services Status Green 35x35

 

Systems up and running.

SIP Trunk Services Status Green 35x35

 

Systems up and running.

Customer Portal Status_Green-35x35

 

Systems up and running.

Partner Portal Status_Green-35x35

Systems up and running.

Historical Notes & Details

10-18-21 2:04 PM CST - All Services are operational. GreenLink will be sending official communication to all customers in regards to this outage.


10-18-21 9:12 AM CST - Some customers are experiencing issues with phones connecting to GreenLink. Service team is investigating.


10-18-21 9:49 AM CST - We have identified the issue and are applying a fix, services will be restored momentarily.

 


10-14-21 12:54 PM CST - Our engineering team rebooted the platform at 2AM CST as planned, but after testing, we realized that the process did not resolve the quality issues, so the team proceeded to revert/uninstall updates performed Tuesday night. At this point, everything is back to normal.

We will continue to monitor performance on all systems.


10-13-21 1:36 PM CST - We are receiving reports of an issue with time conditions. If your phone numbers are set to business hours, the system may direct the calls to your after-hours instructions instead of following the daytime instructions. We are currently working on a fix. In the meantime, you can set your phone numbers to skip the time condition by turning on a temporary call flow for your numbers via the customer portal. If you’d like us to help set it up, please email us at help@greenlinknetworks.com.


10-13-21 7:35 AM CST - We are receiving reports of calls coming in blank; with no audio. Also the caller can't hear you. Our engineering team is currently investigating.

Issue has been now resolved


10-01-21 11:50 AM CST - Bandwidth.com services have been restored and stable since the last update. We will continue to monitor. 


9-29-21 4:04 PM CST - We are temporarily routing calls to another  provider. This will help alleviate the trouble with calls failing to complete and the compromised audio quality. Keep in mind, however, that if a call travels through the affected network(s), you may still experience intermittent issues.


9-29-21 1:12 PM CST - Latest update from Bandwidth.com on their Status Page is as follows:

Update - Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.
Sep 2914:03 EDT

https://status.bandwidth.com/


9-29-21 12:16 PM CST - We have been monitoring the situation with carrier Bandwidth.com who has been affected by a DDOS cyber security attack. Bandwidth.com routes about 40% of VoIP traffic in the U.S. and Canada. As of this morning their services seemed to be restored but their service status page now says the following: 

Investigating - Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues. All teams are actively engaged.
Sep 2913:01 EDT

https://status.bandwidth.com/


9-27-21 8:58 PM CST - All services are now reporting Operational in Bandwidth.com

For real-time information regarding the downtime, please visit our Service Status page or the carrier's direct status page here: https://status.bandwidth.com/


9-27-21 1:08 PM CST - More Detail. 

Telephone Carrier Bandwidth.com  has major outage across the U.S. and Canada

Bandwidth.com a major carrier of VoIP telecommunications is having a major outage across the U.S. and Canada. Most VoIP providers either connect directly through bandwidth or your calls are routed through bandwidth as they interconnect about 40% of the carriers in both countries. 

Even if you are not serviced by bandwidth chances are that either your calls are routing through them or the person that you are trying to call is. 

For real-time information regarding the downtime, please visit our Service Status page or the carrier's direct status page here: https://status.bandwidth.com/

 


9-24-21 2:56 pm CST - We had a small glitch that made phones lost connectivity. Phones retry every few minutes, but a reboot will reconnect immediately. Service was immediately restored


9-3-21 10:25 PM CST - An update was applied to our systems this week and this issue is now considered resolved.


8-18-21 11:29 AM CST - Some users have reported difficulty using our Customer Greeting Recording line to record or update new greetings. In cases, you were not be able to record a greeting, the audio quality could be compromised, or the system may hang up. This issue was intermittent and our engineering team worked and resolved the issues


7-28-21 7:30 AM CST - We had an issue this morning with our Customer Portal and Authentication systems. This affected access to the Customer Portal and the ability to log into our softphone applications. All systems were restored.


6-17-21 9:26 AM CST - Service fully restored. 

6-17-21 9:04 AM CST - Affected systems have been re-started. It will take customers between 5 - 30 minutes for their individual accounts to be "back to normal" again.

6-17-21  8:14 AM CST - We are receiving reports of phones showing "no service" from some customers. Our team is currently investigating. 


6-11-2021 - 7:27 AM CST

We had an issue this morning with our primary systems that caused phones to re-register with our secondary systems. However, because the issues with the primary system were intermittent, this causes phones to bounce back and forth between systems and as a result, some customers experienced not being able to use their phones. The issue was resolved within an hour.

5-28-2021 - 7:27 AM CST

We have identified an issue with the GreenLink iOS Softphone, it is preventing users from login in. We are working to resolve this issue ASAP and currently don't have an ETA. 


5-17-2021 - 8:54 AM CST

On the evening of Saturday May 22nd at approximately 10:00 PM EST, we will be applying a security update to our systems that will require all partners to reset their Partner Portal password. This update will increase security as well as prepare our systems for future plans currently under development.

If you need to use the partner portal during the weekend, you can reset your password by clicking on the "Forgot Password?" link on the login screen. In addition to that, we will be sending all GreenLink partner portal users an email in the early hours of Monday May 24th with a password reset link that will be active for 12 hours, after that please use the password reset link on the login screen.

The update will only affect the Partner Portal and NOT the Customer Portal or the GreenLink Service.


 

4-07-2021 - Updated 12:17 PM CST

We have applied a fix to address the status of extensions and the call park functionality. It is has been corrected and is fully functioning. If you are still experiencing trouble with either of these, please let us know at help@greenlinknetworks.com.


3-22-2021 - Updated 12:32 PM CST 

We have continued to receive reports of some customers experiencing intermittent issues with the status of their extensions and the Call Park function. Affected customers may see extensions in an “in use” status even though the extensions are not actively engaged on a call and may not be able to park a call or retrieve a parked call.

Our engineers have identified the problem and are working to apply a fix. We’ll continue to provide updates. If you are experiencing trouble with your extensions or call park, please let us know by emailing help@greenlinknetworks.com


3-18-2021 10:57 AM CST 

We have received reports of some customers experiencing intermittent issues with the Call Park function. Affected customers might not be able to park a call or retrieve a parked call. Our engineers are currently troubleshooting and we'll continue to provide updates. If you are experiencing trouble with call park, please let us know by emailing help@greenlinknetworks.com.


3-16-2021 7:05 PM CST

Some users that have call park buttons programmed on their phones are reporting that the call park feature is getting locked in an “in use” status.  As such, calls can’t be parked using the specific button that is highlighted with the red indicator light.

We are actively troubleshooting and will continue to provide updates.  If you are experiencing trouble with call park, please let us know by emailing help@greenlinknetworks.com.


3-4-2021 6:33 AM CST - UPDATE: Device Registration issue resolved.

3-4-2021 6:10 AM CST - GreenLink is currently experiencing issues with a service that manages multiple device registration. The issue is affecting GreenLink Mobility users and physical phones. The engineering team is currently looking at the issue.


3-3-2021 9:40 AM CST. GreenLink services are online, fully functional. However, customers on the east coast may currently be experiencing compromised audio quality due to internet service outages in that region. We are currently tracking the outage and will provide an update on this page.

If your service goes down momentarily as your internet provider works to stabilize their networks, you can forward calls to an alternate number (such as a cell phone) via our customer portal or reach out to us at help@greenlinknetworks.com. UPDATE: ISP issues resolved.


2-23-2021 11:33 AM - Our fax service experienced issues this morning, sending faxes via email. Faxes were still available via the customer portal. UPDATE: All services restored and back to normal.


2-8-2021 9:17 AM  GreenLink Service had an issue with a service component that caused certain extensions to bounce back and forth between our primary and secondary systems. Our team identified the cause and applied a fix. UPDATE: All services restored and back to normal.


2-8-2021  8:57 AM  We have received numerous reports of phones showing “no service” or service interruptions. As of right now, the technical team is looking at our systems to verify if the issue is internal. We will be updating this message shortly. UPDATE: All services restored and back to normal.


1-5-2021  11:01 AM – This morning we experienced some intermittent issues with the service that manages chat & presence on our Softphone. UPDATE: All services restored and back to normal.

Legend

Status_Green-35x35 Operational
Status_yellow Partial Outage
Status_Red Major Outage
Status_maintenance Maintenance